National CMS/CDC Nursing Home COVID-19 Training: Transparency: Resident and Family Notification, DOH and Other Notifications

Lisa Volk and Jackie Pappalardi in Clinical & Quality

Date: Thursday, August 13, 2020

Time: 4:00 – 5:00 PM ET

Advance Registration Required: Register here.

Note: Once you register, you will receive an email with your individual link to join the webinar. The link you receive will only work for one user. Please forward this email to other team members if you would like them to attend so they can register.

The webinar audio will stream through your computer speakers. For the best experience, be sure to have headphones or your volume turned up. We recommend closing any other applications that may be open, especially those that use up bandwidth. 


Open to nursing home leaders, clinical and administrative staff members, and others interested in nursing home infection prevention in the era of COVID-19.

Series Description:

The National CMS/CDC Nursing Home COVID-19 Training is brought to you by the Centers for Medicare & Medicaid Services (CMS), the Centers for Disease Control and Prevention (CDC), and the QIO Program, a national network of Quality Innovation Network-Quality Improvement Organizations (QIN-QIOs) serving every state and territory.

Invitations are distributed weekly for each training in the series. Sign up here for updates.

Miss a training? View recordings, slides and resources on

This Week’s Topic: Transparency: Resident and Family Notification, Department of Health and Other Notifications

Session Objectives:

  • Learn updated guidance and policies regarding transparency during the COVID-19 public health emergency
  • Learn more about best practices to implement a comprehensive and actionable communication plan
  • Glean insight from a shared experience from a COVID-19 family member
  • Learn strategies to provide compassionate care and communication during the COVID-19 pandemic

Meet the Speakers:

Gayle Atherton, BSN, RN, CPHQ, CDP

Healthcare Quality Improvement Specialist

TMF Health Quality Institute


Nanci Newberry, MEd, BSN, RN, CPHQ, CPPS

Patient & Family Engagement Coordinator

TMF Health Quality Institute 

Continuing Education Credits:

The National Nursing Home Training Series is not accredited by CMS. You can follow up with your association or accrediting body to see if it awards credit for participation in these trainings. Continuing education credits may be awarded by some organizations for participation in CMS trainings. 

Centers for Medicare & Medicaid Services Continuing Education (CMSCE) Accreditation Statements:

Accreditation Council for Continuing Medical Education (ACCME)

CMS is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 

ACCME accreditation seeks to assure the medical community and the public that CMS provides physicians with relevant, effective, practice-based continuing medical education that supports U.S. health care quality improvement. 

The ACCME employs a rigorous, multilevel process for evaluating institutions' continuing medical education programs according to the high accreditation standards adopted by all seven ACCME member organizations. These organizations of medicine in the U.S. are the American Board of Medical Specialties, the American Hospital Association, the American Medical Association, the Association for Hospital Medical Education, the Association of American Medical Colleges, the Council of Medical Specialty Societies, and the Federation of State Medical Boards of the U.S., Inc. 

International Association for Continuing Education and Training (IACET)

CMS is accredited by the International Association for Continuing Education and Training (IACET). CMS complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, CMS is authorized to issue the IACET CEU.


Lisa Volk, RN, B.P.S., LNHA
Director, Clinical & Quality Services
518-462-4800 x15

Jackie Pappalardi, RN, BSN
Executive Director
518-462-4800 x16